• 3 Netherplace Rd, Glasgow G53 5AG
0141 882 3323
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Silverburn Care Home Privacy Policy

Your privacy matters to us. At Silverburn Care Home, we are committed to protecting the personal data of our residents, families, staff, and visitors. This policy outlines how we collect, use, store, and protect your information—whether you’re living with us, visiting a loved one, applying for a role, or contacting us for more information.

1. Data We Collect

We only collect information that’s necessary to provide you with high-quality care and ensure smooth day-to-day operations. This may include:

    • Basic personal details (name, address, date of birth, emergency contacts)
    • Health and medical records
    • Financial information for billing or funding arrangements
    • Correspondence and communication history
    • Staff employment information (for current and prospective employees)

    We will always explain why we need your data and obtain consent where required.

    2. How We Use Your Data

    We use your information to:

    • Deliver safe, person-centred care to residents
    • Communicate with families and next of kin
    • Maintain accurate medical and administrative records
    • Ensure staff are trained, qualified, and supported
    • Comply with legal and regulatory requirements (e.g., the Care Inspectorate, NHS Scotland)
    • Monitor and improve our service quality

    We do not use your data for marketing without your express consent.

    3. Keeping Your Data Safe

    We take data security seriously. Your information is stored securely—whether on paper or in digital systems—and protected both in transit and at rest.

    All staff receive regular training on data protection, and access to personal data is restricted to only those who need it to perform their roles.

    4. Who We Share Information With

    We may share relevant personal data with trusted third parties when required for care delivery or by law. These may include:

    • NHS professionals (GPs, district nurses, hospitals)
    • Local authorities or regulatory bodies
    • Approved suppliers (e.g., pharmacists, IT services)

    We will never sell your data or share it with organisations for marketing purposes.

    5. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you
    • Correct inaccurate or outdated information
    • Request deletion of your data (where legally applicable)
    • Object to certain types of data processing
    • Withdraw consent at any time (if consent was required)

    To exercise any of these rights, please contact us directly. We will respond within one calendar month.

    6. How Long We Keep Your Data

    We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law or professional guidelines.

    For example:

    • Resident records are usually retained for 8 years after a resident has left the care home.
    • Employment records are retained in line with legal obligations.

    7. Contacting Us

    If you have any questions about this policy or how your data is handled, please get in touch:

    Silverburn Care Home
    3 Netherplace Rd, Glasgow G53 5AG
    Info@Silverburncare.co.uk
    0141 882 3323

    If you’re unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.